Choose a display
Compare wall mounts, cradle pairs and stands, then check the measurements for your rocket.
Open Fit Finder →ITERA support
Let’s get your fit right.
Help with product selection, installation, ordering and downloads.
Plan installation
Measure your rocket and check the wall, hardware and support positions.
Read the illustrated guide →Request a part
Share a kit number, the part’s job, dimensions and a photo or sketch attachment.
Start a request →Tube cutter help
Find cartridge dimensions, cutting tips and help with cartridge changes or blade replacement in the cutter guide →.
Orders & shipping
How do I order a standard product?
Choose a product in the shop, select its options, add it to your cart and complete Shopify checkout. Current prices and availability are shown with the purchase options. Custom sizes and special colors begin with a request.
When will my order ship?
Current dispatch estimate: about 4 days after ordering. Usually 2–3 days from order to dispatch. Timing varies with order size and our production queue; shipping transit time is additional. Estimate updated October 5, 2026. This applies to our printed products. Custom colors may affect timing; we’ll confirm before making your order. If you need a specific arrival date, contact us before ordering. Custom-part orders are scheduled with the quote.
Do you offer free shipping?
Yes — orders of $100 or more ship free, automatically. No code needed. The $100 minimum is based on your product subtotal after product discounts, before tax. Shipping for orders under $100 is shown at checkout.
For example, the $75 tube cutter bundle plus three extra cartridges for $25 reaches $100 and qualifies for free shipping. Build your cutter bundle →
For a custom order, we confirm the quote and shipping details with you before production.
How do I ask about an existing order?
Email orders@iterarocketry.com with your order number, the email used at checkout and a short description of what you need. For a fit issue, include the product size, rocket model and photos.
Returns, changes & product help
Something arrived damaged or doesn’t fit. What next?
Contact us with your order number, the selected product/options and photos of the issue. We’ll review the details and explain the next steps. Please contact us before sending an item back.
Can I change or cancel an order?
Contact us as soon as possible with your order number. Available options depend on whether production or shipping has started. Check any terms presented with the order, especially for custom products.
What are the mounts made of?
The standard printed mount range uses PETG. The shop lists the current color choices, including white, black, gray, tan and army green. Ask about other colors before ordering.
Do you offer 5-inch mounts?
The standard cradle range is for 3-inch and 4-inch bodies. A 5-inch adjustable mount is listed on the development roadmap. Send your measurements to discuss a custom fit.
STL files & printing help
Start with our free nose-cone test print. Check the STL Downloads page for release availability.
What should I check before buying a download?
Read the file list, compatible sizes, minimum build volume, suggested material/settings and validation status, required hardware and license. Printed products and STL downloads are separate purchases unless the listing says otherwise.
How do I get help with a download or print?
Send your order number and design version. For printing help, include your printer, material, slicer settings and photos. If a purchase email is missing, check spam and confirm which email address you used.
What about digital-product refunds and updates?
Review the terms on the individual download before purchasing. Contact us about missing files, file problems or compatibility questions so we can review your specific order.